Question 1

How do I download my digital party files from Etsy?

Accepted Answer

Your digital party files will be available for download within about 15 min after you purchase your order. To retrieve your files go to "You, then "Purchases and Reviews" look for your order, there will be a download button for you to download the files. 
For more detailed instructions please take a look at Etsy's instructions:
DOWNLOAD INSTRUCTIONS ON ETSY

Question 2

Do you offer custom party designs?

Accepted Answer

I do offer custom designs however if there is not enough time or if I have other custom designs I may not have time to complete a new design. Please send an email and explain in detail what you are looking for along with the in hands date. I will let you know if it's possible and provide you with a quote if I can create the design for you.

Question 3

Do you offer printing services?

Accepted Answer

I do offer printing through Etsy for the following items: Invitations, Thank you cards, RSVP cards, Diaper raffle cards, posters, backdrops, canvas prints.
You do NOT have to purchase one of Metro-events' designs to purchase prints, there is a formatting fee of $3 for the artwork and print costs.

Question 4

What is the difference between Metro-Events' shops on Zazzle and Etsy

Accepted Answer

Metro-events on Etsy, I design and produce the party items that I have on there. Most of what is offered are digital downloads. I also provide customization services for those not comfortable editing files themselves. This shop contains the following DIY party supplies for you to print from your home computer: invitations, thank you cards, signs, party banners, Food labels and party tags.
Metro-events on Zazzle, I create the designs but Zazzle produces the product. The biggest reason for my Zazzle shop is to offer a wider selection of party supplies that coordinate with my designs on Etsy. Zazzle offers many things that I don't have the capiblities of offering myself. Some of the product you will find on Zazzle are: candies, ediable treats, banners, favor tags, thank you cards, invitaitons, rsvp cards, buttons and more!

Question 5

When will I receive my custom order?

Accepted Answer

If you ordered the customization services to edit a digital download the max time it will be sent is 2 business days, business days are Monday-Friday. 
If you ordered a completely new custom design, the time will be discussed between you and I upon me approving of designing it for you.

Question 6

When will I recieve my printed invitations or thank you cards?

Accepted Answer

Standard production time for these prints is 2-4 business days upon artwork approval. You will recieve a UPS tracking number through your Etsy account. All ordered are shipped ground, however I am partnered with print shops throughout the US, when your order is placed I select the closest location to you, most transit times are 2 business days. You can confirm your shipping once the order has shipped but checking your UPS tracking number.

Question 7

How much does it cost for you to edit my party files for me?

Accepted Answer

The price for editing party invitaitons is $6. 
To Edit the thank you cards the price is $3.

Question 8

What is the print process with Metro-events print services on Etsy?

Accepted Answer

For Metro-events' printing services on Etsy the process is as follows:
1. Your order is places and you have provided the information that you want on the design.
2. Within 24 business hours of your order being placed you will receive a print proof.
3. If revisions are needed you may request them upon recieving your print proof. 
4. Once your order is approved it will go to print production.
5. Your order is produced within 2-4 business days and your order is shipped.

Question 9

Do you allow revisions on custom designs?

Accepted Answer

If there is an error that is due to my mistake your design will be revised. 
If you want to change something that is different from what you sent you do get 2 revisions for these changes, please send all of your changes at once to avoid additional charges from further revisions.

Question 10

How do I edit the digital files I purchased on Metro-events Etsy Shop?

Accepted Answer

If your text does not look like the image of the file that you purchased and  you can’t edit text or save your work correctly, you are NOT using the correct software version of Adobe Reader.
You need to be using the most recent version of Adobe Reader – called ADOBE ACROBAT READER DC – to make all edits to our files. You CAN NOT edit these files on a mobile device, they have to be edited on a computer.
PLEASE NOTE: IF you are using an older version of Acrobat without the current features or any other PDF editing program the result will be formatting, saving or editing limitations.

Question 11

How do I print the party files that I purchased on Etsy?

Accepted Answer

You can either take your files to a printer of your choice, have your files printed by Metro-events or if you are printing at home I have created a detailed blog posting that will provide you with help for printing and paper suggestions, HELP WITH PRINTING

FREQUENTLY ASKED QUESTIONS