FREQUENTLY ASKED QUESTIONS
How do I download my digital party files from Etsy?
Your digital party files will be available for download within about 15 min after you purchase your order. To retrieve your files go to "You, then "Purchases and Reviews" look for your order, there will be a download button for you to download the files.
Do you offer custom party designs?
I do offer custom designs however if there is not enough time or if I have other custom designs I may not have time to complete a new design. Please send an email and explain in detail what you are looking for along with the in hands date. I will let you know if it's possible and provide you with a quote if I can create the design for you.
Do you offer printing services?
I do offer printing through Etsy for the following items: Invitations, Thank you cards, RSVP cards, Diaper raffle cards, posters, backdrops, canvas prints.
What is the difference between Metro-Events' shops on Zazzle and Etsy
Metro-events on Etsy, I design and produce the party items that I have on there. Most of what is offered are digital downloads. I also provide customization services for those not comfortable editing files themselves. This shop contains the following DIY party supplies for you to print from your home computer: invitations, thank you cards, signs, party banners, Food labels and party tags.
When will I receive my custom order?
If you ordered the customization services to edit a digital download the max time it will be sent is 2 business days, business days are Monday-Friday.
When will I recieve my printed invitations or thank you cards?
Standard production time for these prints is 2-4 business days upon artwork approval. You will recieve a UPS tracking number through your Etsy account. All ordered are shipped ground, however I am partnered with print shops throughout the US, when your order is placed I select the closest location to you, most transit times are 2 business days. You can confirm your shipping once the order has shipped but checking your UPS tracking number.
How much does it cost for you to edit my party files for me?
The price for editing party invitaitons is $6.
What is the print process with Metro-events print services on Etsy?
For Metro-events' printing services on Etsy the process is as follows:
Do you allow revisions on custom designs?
If there is an error that is due to my mistake your design will be revised.
How do I edit the digital files I purchased on Metro-events Etsy Shop?
How do I print the party files that I purchased on Etsy?
You can either take your files to a printer of your choice, have your files printed by Metro-events or if you are printing at home I have created a detailed blog posting that will provide you with help for printing and paper suggestions, HELP WITH PRINTING